Help with Online Orders

Get your meal faster, correct, and save money!

• What do I need to begin ordering my meal online?
• How do I place an order online?
• Can I order meals in advance or when the restaurant is closed?
• Can I call MealAmigo.com to place my order?
• Is there a minimum order amount?
• What are Meal Amigo's delivery limitations?
• Are there delivery charges?
• Can I have my order delivered to public or intuitional common areas?
• How much time will my order take to fulfill?
• What if I requested a delivery and my order has not arrived yet?
• How can I find out if a restaurant will deliver to me?
• How do I change or cancel my current order?
• What is a confirmation email?
• What should I do if I did not receive my confirmation email?
• What are my payment options?
• What do I do if I paid for a meal using a credit card, but my order was canceled?
• What do I do if I was charged for a menu item that I did not receive?
• Is it safe to use my credit card online?

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What do I need to begin ordering my meal online?

You need at least one active email account with which you can use to Create a Meal Amigo account.

 

How do I place an online order?

1. Logon to your Meal Amigo account.  If you are not yet a Meal Amigo yet then please Create a Meal Amigo account. Note: You will only have to do this once.
2. Click View Menu located in the center of the Welcome page or you may select from the "Menu Categories" section located atop the right side of the restaurants website.
3. Select menu items by clicking on the price of the dish or item you wish to order.
4. If applicable, you will be presented with a list of toppings which you may select according to your taste; click the corresponding circle or square adjacent to each topping.  Some optional toppings may cost extra and are marked accordingly.
5. Once you have made your optional topping selections (if applicable) you must then click the "Add to My Order" located at the bottom right side of the center section.
6. Each time you select "Add to My Order" the next page, "My Order", affords you the opportunity to adjust the quantity of each item in your order.  To adjust, look for the "Qty" column and associated boxes containing the count. The default quantity is "1".  If you would like more of same item, including the same topping selections, change the number in the box to reflect your desired amount.  Next, select the "Update My Order" icon located at the bottom left side of the center section of the "My Order" page.
7. The "My Order" page also has "Remove" check boxes to the left of each item.  If you choose to remove an item click the corresponding box such that a check mark appears.  Next, select the "Update My Order" icon located at the bottom left side of the center section of the "My Order" page.
8. VERY IMPORTANT: On "My Order" page, once you have made adjustments to quantity "Qty" and / or the "Remove" check boxes you must always select "Update My Order" icon located at the bottom left side of the center section of the "My Order" page.
9. The "My Order" page also has the options, "Continue Ordering" & "Complete My Order" located the left of the "Update My Order" icons.  Select "Continue Ordering" if you wish to add more dishes or items to your order.  I you are satisfied with your order then select "Completed My Order".
10. Selecting "Complete My Order" directs you to the "Order Fulfillment" page.  This page will display the default delivery address you previously established.  If you wish to select another address for this order to be delivered then select the "Change Address" icon.  Next, indicate your preference for a "Delivery" (charges may apply) or "Restaurant Pick-Up".  Please enter any special instruction in the "Add Comments About Your Order" section; this is the section where you should your instructs the Restaurant; for example" Cook the Burger Well Done" or "Please have driver knock on the Side Door".  Select "Continue" once you are satisfied with your selections.
11. After selecting the "Continue" icon at the bottom of the "Order Fulfillment" page you are directed to the Meal Amigo Payment Engine.  Once in the "Meal Amigo Payment Engine" you will be required to enter / change your Payment Information and then ultimately stepped through a confirm process.  If you have questions regarding Payment Process please select the "Help" links within the "Meal Amigo Payment Engine"
12. Once you have confirmed your order Meal Amigo will immediately send you a confirmation order to your registered email address.  Please check to ensure that you receive such an email within five minutes of confirming your order.  Additionally, we suggest you review the email for correctness.  If you are satisfied with your order then the only thing left to do is await delivery or Pick-Up your order respectively.
13. If you detect an error in your order after you have confirmed your order we suggest you contact the restaurant directly via the number provided atop your confirmation email.
14. Last, please enjoy your meal!

 

Can I order meals in advance or when the restaurant is closed?

In most cases the answer is yes: All orders, by default, are set for immediate fulfillment.  However, if the restaurant authorizes advanced ordering, you may designate the date and time Meal Amigo should submit your order to the restaurant. This option is presented to you once you have been routed to the "Order Fulfillment" page.   Very Important: If you opt for meal delivery, the time you designate is not the time your meal will be delivered to your address; it is the date and time the order is transmitted to the restaurant.  We suggest you factor in the approximate "Wait Time" each restaurant specifies in the "Restaurant Information" section denoted on the left side of the restaurant website.  Note: If you elect a payment method other than Cash On Delivery", your credit card, Amigo Medallion, or Restaurant Cash accounts will be charged immediately upon order confirmation.  Also, keep in mind that all sales are final per the Refund Policy.

 

Can I call MealAmigo.com to place my order?

We can call you!  Restaurant websites hosted by Meal Amigo are designed for web ordering. However, we understand that on occasion you may wish to speak with a representative.  Should you find it necessary to speak with someone please "Sign In" to your Meal Amigo account from the MealAmigo.com home page then look for the "Customer Service" section on the right.  Once "Signed In", the link in the "Customer Service" section will have changed to "Talk By Phone".  If you have general questions about MealAmigo.com or Meal Amigo we suggest you select the "Talk By Phone" link within the MealAmigo.com website and follow the instructions in the resulting pop-up page.  If you have specific questions regarding an order from a particular restaurant we suggest you enter the restaurant website before selecting "Talk By Phone" as this extra step will connect you directly with the representatives which are most familiar with that restaurant.

 

Is there a minimum order amount?

Each restaurant in the Meal Amigo network has individual ordering guidelines. You will find these guidelines in the "Restaurant Information" section on the left side of the restaurant pages.

 

What are Meal Amigo's delivery limitations?

Each restaurant in the Meal Amigo network has individual delivery guidelines. You will find these guidelines in the "Restaurant Information" section on the left side of the restaurant pages.

 

Are there delivery charges?

Each restaurant in the Meal Amigo network has individual delivery guidelines. You will find these guidelines in the "Restaurant Information" section on the left side of the restaurant pages. Some restaurants my apply delivery charges.  These charges are clearly displayed on your order.

 

Can I have my order delivered to public or intuitional common areas?

Each restaurant in the Meal Amigo network has individual delivery guidelines. You will find these guidelines in the "Restaurant Information" section on the left side of the restaurant pages.

 

How much time will my order take to fulfill?

Each restaurant in the Meal Amigo network has individual delivery and Pick-Up guidelines. You will find these guidelines in the "Restaurant Information" section on the left side of the restaurant pages.  In general most restaurants hosted by Meal Amigo will deliver within 60 minutes or have your meal ready for Pick-Up inside of 30 minutes respectively.  Of course, even these times are subject to variations due to demand during peak hours, poor weather, Holidays etc.

 

What if I requested a delivery and my order has not arrived yet?

Check your e-mail "In Box" for a confirmation email from Meal Amigo regarding your latest order.  If you have received the confirmation email then we suggest contacting the restaurant directly by calling the number provided atop your confirmation email. 

If more than five minutes have elapsed since you placed your order and you have not received a confirmation email regarding your latest order then, Logon to your Meal Amigo Account and click the "Talk by Phone" link located atop the right side of each restaurant page in the section titled "Help with Online Orders".  Alternatively, you may dial (877) U-Eat-Now, that is (877) 832-8669.   Please note, all delivery times are approximate and Meal Amigo makes no guarantees or warrants otherwise per Terms & Conditions

 

How can I find out if a restaurant will deliver to me?

Each restaurant in the Meal Amigo network has individual delivery guidelines. You will find these guidelines in the "Restaurant Information" section on the left side of the restaurant pages.

 

How do I change or cancel my current order?

Take action quickly!

Check your e-mail "In Box" for a confirmation email from Meal Amigo regarding your latest order. 

If you have received the confirmation email then we suggest contacting the restaurant directly by calling the number provided atop your confirmation email.  Please inform the restaurant staff that you wish to make a change to the order.  In most cases where there are small modifications to your order such as changing the flavor of a beverage or exchanging one toping for another most restaurants will accommodate.  

If more than five minutes have elapsed since you placed your order and you have not received a confirmation email regarding your latest order then, Logon to your Meal Amigo Account and click the "Talk by Phone" link located atop the right side of each restaurant page in the section titled "Help with Online Orders".  Alternatively, you may dial (877) U-Eat-Now, that is (877) 832-8669.

The Restaurant and Meal Amigo will work hard to ensure that you are satisfied.  However, ultimately all orders are subject to Terms & Conditions and the Refund Policy.

 

What is a confirmation email?

A conformation email is an email sent to you which the details your latest order.  The email is sent to you after the restaurant has successfully received your order. The confirmation email contains details such as the restaurants phone number, ordered menu items (including corresponding toppings), and your special instructions.

 

What should I do if I did not receive my confirmation email?

If more than five minutes have elapsed since you confirmed your order and you still have not received the confirmation email please insure you are checking the correct email account associated with our Meal Amigo account. 

Next, if the confirmation email is not in your inbox please make sure that it was not diverted into a junk, bulk, or spam folder; if you find your confirmation email in one of these folders we suggest you adjust your personal email settings such that future emails from MealAmigo.com are sent to your in-box.  

Note: some email providers might mistakenly block or filter email sent by Meal Amigo.  If you feel this may be the case instruct your provider to approve MealAmigo.com as an authorized send.

If you are still unable to locate your confirmation email then Logon to your Meal Amigo Account, enter the applicable restaurant website, next click the "Talk by Phone" link located atop the right side of each restaurant page in the section titled "Help with Online Orders". 

Alternatively, you may dial (877) U-Eat-Now, that is (877) 832-8669.

 

What are my payment options?

Each restaurant in the Meal Amigo network has individual payment options guidelines. You will find these guidelines in the "Restaurant Information" section on the left side of the restaurant pages.  In general, most Meal Amigo restaurants accept Cash on Delivery (COD), Master Card, Visa, American Express, Discover, and eChecks. 

Additionally, Meal Amigo offers Amigo Medallions as an alternative way to purchase meals.  Amigo Medallions are redeemable at any of the restaurants in the Meal Amigo network and are similar to gift cards which you can use for buying meals for yourself.  You may also purchase Amigo Medallions for other Meal Amigo Members.

Most Meal Amigo restaurants offer Restaurant Cash as yet another way to pay for your meal.  Restaurant Cash is also similar to gift cards, but may only be redeemed at the restaurant specified at the time of purchase.  Purchasing Restaurant Cash will add up to big savings over time since most restaurants offer bonus cash or free meal items as incentive to buy their Restaurant Cash.

 

What do I do if I paid for a meal using a credit card, but my order was canceled?

If you have received a confirmation e-mail, yet your order is canceled by the restaurant directly or by Meal Amigo for any reason then it is important you take action quickly!

There are a number of reasons a cancellation may occur.  The most expedient way to resolve the issue is to have our cancellation notice handy, then Logon to your Meal Amigo Account and click the "Talk by Phone" link located atop the right side of each restaurant page in the section titled "Help with Online Orders". 

Alternatively, you may dial (877) U-Eat-Now, that is (877) 832-8669.  If you prefer you may also send an email with the particulars to Contact Us.

Meal Amigo thoroughly reviews all transactions and attempts to come to timely resolution to each inquire.  In most cases any changes to your account will be reflected within 2 business days.  

The Restaurant and Meal Amigo will work hard to ensure that you are satisfied.  However, ultimately all orders are subject to Terms & Conditions and the Refund Policy.

 

What do I do If I was charged for a menu item that I did not receive?

Please review your confirmation email and compare it to the receipt the delivery person present at the time of delivery.  We apologies in advance for causing inconvenience if you find a discrepancy. Of course, sometimes this is unavoidable; restaurants occasionally run short certain items.  In most situations the restaurant will attempt to contact you directly to inform you of the deficiency.  Usually the restaurant offers a suitable substitute.  However, even the best make mistakes and sometimes there is really no excuse for a missing item.

We suggest you first attempt contact the restaurant directly at the number provided atop your confirmation email.  If they are unable to resolve the issue to your satisfaction then your next recourse is to Logon to your Meal Amigo Account and click the "Talk by Phone" link located atop the right side of each restaurant page in the section titled "Help with Online Orders". 

Alternatively, you may dial (877) U-Eat-Now, that is (877) 832-8669.  If you prefer you may also send an email with the particulars to Contact Us.

Meal Amigo thoroughly reviews all transactions and attempts to come to timely resolution to each inquire.  In most cases any changes to your account will be reflected within 2 business days.  

The Restaurant and Meal Amigo will work hard to ensure that you are satisfied.  However, ultimately all orders are subject to Terms & Conditions and the Refund Policy.

 

Is it safe to use my credit card?

MealAmigo.com and all of the websites operated by Meal Amigo uses an industry standard encryption technology.  Please view our VeriSign SSL Certificate. Additionally, please view our Authorize.Net Verified Merchant Certificate.  For more details view Privacy Policy.

 

 

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